Breathe Well — Privacy Policy

Effective Date: September 2025

Breathe Well (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [www.breathewell.co.nz] (“the Site”) or use our services.

By using our Site or providing us with your personal information, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Details: Name, email address, phone number, and billing details.

  • Booking and Purchase Information: Delivery address, payment details (processed via secure third parties such as Stripe or similar).

  • Health Information (optional): Any details you choose to share to determine suitability for hyperbaric oxygen therapy.

  • Website Analytics: Non-identifiable data (e.g., browser type, pages visited, IP address) collected via cookies or Google Analytics.

2. How We Use Your Information

We use your information to:

  • Provide our products and services, including rentals, sales, and bookings.

  • Process payments and deliver equipment to your address.

  • Communicate with you about bookings, orders, and support requests.

  • Send wellness updates or promotions (if you opt in).

  • Improve our website and customer experience.

We do not sell or rent your personal information to any third party.

3. How We Store and Protect Data

Your personal data is stored securely on encrypted servers, with access limited to authorised staff and contractors who require it to perform their duties.

We use industry-standard safeguards to prevent unauthorised access, disclosure, or loss of your information.

4. Sharing of Information

We only share information when necessary to provide our services, for example with:

  • Payment processors (for secure transactions)

  • Couriers and delivery partners (for shipping equipment)

  • Professional service providers (IT support, accounting or marketing platforms)

These partners are contractually required to protect your data and use it only for the agreed purpose.

5. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct or update any inaccuracies.

  • Withdraw your consent for marketing communications at any time.

To exercise these rights, contact us at hello@breathewell.co.nz.

6. Cookies and Analytics

Our Site uses cookies to enhance your experience and analyse website traffic. You can disable cookies through your browser settings, but some features may not work as intended.

We may use third-party analytics tools (e.g., Google Analytics) to collect aggregated data on how visitors use our Site. This data is anonymous and used only for improving our services.

7. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations (such as tax and accounting requirements).

9. International Data Transfers

If we use cloud services or providers outside New Zealand, we ensure that appropriate safeguards are in place to protect your data in accordance with NZ privacy standards.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website and will include the updated effective date.

11. Contact Us

If you have any questions or concerns about this policy or how your information is handled, please contact:

Breathe Well – Privacy Officer
Email: hello@breathewell.co.nz